Return & Refund Policy

At Printify It, we are committed to providing high-quality handmade wooden essentials and ensuring customer satisfaction. This Return & Refund Policy outlines the procedures for returning, exchanging, or requesting a refund for your purchases.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return Window: Within 30 days of delivery
  • Product Condition: Must be new, unused, and in original packaging
  • Non-Returnable Items: Customized or personalized products, unless they arrive damaged, defective, or not as described

Returns must be shipped back via mail. Restocking fees do not apply.

2. Exchanges

Printify It offers exchanges for eligible items. To request an exchange:

  1. Contact our support team at support@printifyit.com or +1 864-427-0615.
  2. Provide your order details and the item(s) you wish to exchange.
  3. Follow the instructions provided to return your item.

Once we receive the returned item in acceptable condition, we will process the exchange promptly.

3. Refunds

Refunds are issued under the following terms:

  • Refunds are processed within 5 business days after we receive the returned item.
  • The refund will be applied to the original payment method used at checkout.
  • Customers are responsible for return shipping costs unless the item was defective, damaged, or not as described.

4. Damaged or Defective Items

If your order arrives damaged, defective, or is not as described:

  • Contact our support team immediately at support@printifyit.com or +1 864-427-0615.
  • Include photos or a description of the damage or defect.
  • We will provide instructions for returning the item and issue a replacement or full refund, including shipping costs.

5. How to Initiate a Return

To start a return:

  1. Email our support team at support@printifyit.com with your order number and reason for return.
  2. Follow the instructions provided for securely mailing your item back to us.
  3. Once we receive the returned item, we will process your refund or exchange according to the policy.

6. Important Notes

  • Please ensure that returned items are securely packaged to avoid damage during shipping.
  • Printify It is not responsible for returns lost in transit if customers do not use a trackable shipping method.
  • Refunds for partially used or damaged items due to misuse may be denied.

7. Contact Information

For questions regarding returns, exchanges, or refunds:

At Printify It, we are dedicated to ensuring your satisfaction with every purchase and making the return and refund process simple and transparent.